While we intend to deliver every program, we sometimes must reschedule or cancel our programs. productivity21 reserves the right at any time to reschedule or cancel any program.

In the event that productivity21 cancels a program, or reschedules a program to a date on which a participant is unable to attend, the participant will receive a full refund of tuition paid. productivity21 will not be responsible for any cancellation or penalty costs the participant may incur (including travel, hotel, etc.) or for any other loss or expense.

Registered participants in productivity21 programs may cancel their attendance at any time for any program. productivity21 will refund the total fee paid if productivity21 receives written notice of cancellation by email, fax or first class mail not less than 14 days prior to the start of the program. If written notice of cancellation is received less than 14 days prior to the start of the program, productivity21 will issue a refund of tuition paid less £ 100.00 for administrative and processing costs. All refunds will be issued within 10 days of receiving notice.

For cancellation notices and questions about cancellations or refunds, please email us at info@productivity21.com.

Transfers
Your registration applies to the specific productivity21 program, dates, and location you have chosen. If for some reason you cannot attend the program for which you are registered, you may transfer to other dates or another location within the following guidelines:

• You may transfer your registration to another program date, location, and/or another person. 
• There is no cost for the first time you transfer a registration. After the first transfer, a
  £ 100.00 administrative fee will be applied to each subsequent transfer. 
• Your request for a transfer must be made no less than 14 days prior to the start date of the program for which you originally registered. Transfers will be granted upon availability. 
• Transfers must occur within six (6) months after the start date of the program for which you originally registered.

To make a transfer request, please contact productivity21 and email us at info@productivity21.com.